Water Application
Residents who need to start or transfer water service can complete the Water Service Application:
Download the application (PDF): Water Application
Submit in person or by mail: Utilities Office, 119 N. 7th Street, Municipal Building
Questions: Call the Utility Office at 419-294-3863 for assistance.
Please submit your completed application before your desired service start date to avoid delays.
Water Leak Tips
Check for Leaks
Toilets and faucets are the most common causes of water leaks and high bills. To check for a toilet leak, place a few drops of food coloring in the tank. If color appears in the bowl after 15 minutes without flushing, your toilet is leaking and may need repair. Toilets can account for nearly 30% of indoor water use.
Payment Options
In-Person or By Mail
- Billing Office: 119 N. 7th Street, Municipal Building
- Drop Box: Located in the alley on the south side of the Municipal Building at the drive-thru window
- Discount Drug Mart: 1155 E. Wyandot Avenue (on-time payments only — no past due or reconnect/disconnect payments)
Call 419-294-3863 to pay by phone.
Online Payment
Pay online by visiting: upperwater.authoritypay.com
Accepted cards: Visa, Mastercard, Discover, American Express
- $3.75 processing fee applies to card payments
- Payments by check or ACH are free
Water Rates
Water Consumption Charges
- $10.50 per 1,000 gallons
- Minimum charge: $21.00 per month (Applies to residential, commercial, and industrial accounts)
Residential
| Meter Size | Monthly Charge |
| 5/8″ | $25.00 |
| 1″ | $57.50 |
Commercial
Charged the greater of $50.00 per unit or the following:
| Meter Size | Monthly Charge |
| 5/8″ | $50.00 |
| 1″ | $57.50 |
| 1½″ | $125.00 |
| 2″ | $250.00 |
| 3″ | $375.00 |
| 4″ | $500.00 |
Industrial
Same structure as commercial:
| Meter Size | Monthly Charge |
| 5/8″ | $50.00 |
| 1″ | $57.50 |
| 1½″ | $125.00 |
| 2″ | $250.00 |
| 3″ | $375.00 |
| 4″ | $500.00 |
Special Rates
- Bulk Water Station
Location: 155 Indian Mill Drive
Credit & Debit Cards Only
Rate: $16.50 per 1,000 gallons
- Swimming Pool Fill Rate
$16.50 per 1,000 gallons plus labor
- Frozen Meter Replacement
Residential meters: $75.00
1″ and larger: Replacement cost
- Reconnection Fee
$50.00 during normal hours
$100.00 during evenings, weekends, or holidays
- Meter Testing
Customer-requested testing (when the meter is functioning properly): Billed at the third-party testing cost
Sewer Rates
Residential
- $14.50 per 1,000 gallons
- Minimum charge: $29.00 per month
Commercial & Industrial
- $14.50 per 1,000 gallons
- Minimum charge: $29.00 per month
- $40.00 per 1,000 gallons
- Minimum: $40.00 per load
- Pre-approval required from the Wastewater Treatment Plant Supervisor
Lead and Copper Rule Compliance
The U.S. EPA’s Lead and Copper Rule Revision (LCRR) requires all community water systems to maintain a service line inventory. The City of Upper Sandusky completed this inventory in October 2024.
The inventory is publicly accessible:
- At the Utility Office, 119 N. 7th Street
- Download the Service Line Inventory (PDF)
- U.S. EPA – Lead
- Ohio Department of Health: Childhood Lead Poisoning
Water Quality Reports (CCR)
Each year, the City of Upper Sandusky publishes a Consumer Confidence Report (CCR) in accordance with U.S. EPA and Ohio EPA regulations. These reports are required to be distributed by July 1 and provide residents with important information about the quality of their drinking water.
The CCR includes:
- The source of Upper Sandusky’s drinking water
- Results of water quality testing
- Any detected contaminants and how they compare to regulatory standards
- Health information related to specific contaminants
- Updates or improvements to the water system
The City of Upper Sandusky remains committed to providing safe, high-quality drinking water to every household and business.
To learn more about Consumer Confidence Reports (CCRs) or drinking water standards, visit the Ohio EPA Consumer Confidence Reports page.
